SureCall Case Study: Kaiser Permanente

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SureCall’s cell signal boosters & RepeaterStore’s solution experts improve cellular signal for Kaiser Permanente’s 300,000 sq ft San Jose Medical Center

About the Client

Modern hospitals, like the Kaiser Permanente San Jose Medical Center, rely on cell phones to communicate with one another. In an environment where lives are on the line, dropped calls and slow data speeds are simply not an option.

This full-service hospital is operated by 400 physicians and nearly 3,200 nurses who are responsible for the building’s 242 beds. This massive facility serves California’s Silicon Valley and the surrounding areas.

The Challenge

This was a very large and strongly-constructed hospital building and that made it difficult for cell signals to penetrate through to the lower floors. The large machinery, sturdy walls and floors, number of users, and overall square footage of the hospital made for a challenging install that required seasoned installer and a powerful signal booster.

Readings on the first and second floors fluctuated between one and two bars and, according to hospital staff, dropped calls were a frequent frustration. The weak cellular signal just wasn’t cutting it – when teams needed to call a surgeon or doctor, send x-rays via mobile device, or receive advanced notice of an incident that would require additional staff, they needed total confidence in their cellular signal.

The Solution

The hospital turned to the cellular solutions experts at RepeaterStore (RSRF) to deploy a cellular solution that could provide reliable cellular signal on every floor.

After a thorough site survey, the RSRF team designed a passive Distributed Antenna System (DAS) to bring signal to a coverage area of 300,000 sq ft, which spanned the entirety of the first and second floors.

RSRF used 8 SureCall Force5 signal booster units, an industrial grade booster that preceded SureCall’s Force5 2.0, along with 32 SureCall Dome Antennas and plenum-rated cable throughout.

Unique Requirements
  • Asbestos that had been treated in the building required RSRF teams wear protective clothing and use dust sheets to protect the hospital.
  • Infection control meant that RSRF needed to take the highest level of care with every step.
  • Restricted working hours were required since this was a busy working hospital and the RSRF team worked nocturnal hours to get the job done.

Kaiser Permanente of San Jose was so pleased with the results of the Force5 passive DAS that they invited RSRF back to install another set of 5 dome antennas in an additional wing in the basement.

The hospital now has great signal on every floor, keeping their teams connected and, in turn, their patients safe, assured, and connected with the ability to act or call at a moment’s notice.




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